Frequently Asked Questions - 1stgame FAQ

1stgame's VIP program is extremely generous and rewarding. The more you play, the more points you accumulate and the faster your VIP level rises. You earn points for every bet - 1 point per BDT 100 on sports bets and 1 point per BDT 50 on casino games. By accumulating these points, you can advance through 6 VIP levels: Bronze, Silver, Gold, Platinum, Diamond, and Black.

VIP levels and benefits:

• Bronze (0-500 points): 5% weekly cashback, 1 monthly free bet of BDT 500
• Silver (501-2,000 points): 7% weekly cashback, 2 monthly free bets of BDT 1,000 each, fast withdrawals
• Gold (2,001-5,000 points): 10% weekly cashback, 4 monthly free bets of BDT 2,000 each, birthday bonus of BDT 5,000
• Platinum (5,001-15,000 points): 15% weekly cashback, dedicated account manager, priority support, special tournament access
• Diamond (15,001-50,000 points): 20% weekly cashback, exclusive high-roller events, customized bonus packages, daily withdrawal limit BDT 100,000
• Black (50,000+ points): 25% weekly cashback, personal VIP host, luxury gifts, trips to international sports events, unlimited withdrawals

VIP points never expire and you can use them to buy cash directly (100 points = BDT 100). You can view your current VIP status and points balance in the "My Account" section.

A multiple bet or accumulator (which many people also know as a "parlay") is an exciting way to bet on multiple events at once where your potential winnings multiply significantly. Placing an accumulator bet on 1stgame is very easy. Let's say there are 3 cricket matches today and you want to bet on all three. First, go to the "Sports" section and select the first match. Click on your preferred team or outcome and it will be added to your "bet slip" (on the right side of the screen). Then go to the second match and select your choice again — this will also be added to the bet slip. Similarly, add your choice for the third match.

Now you'll see three selections in the bet slip and three options: "Single" (each bet separately), "Multiple" (combined bet), and "System" (various combinations). Select "Multiple." You'll see the odds are automatically multiplied. For example, if the three matches have odds of 1.80, 2.10, and 1.65 respectively, the multiple odds will be 1.80 × 2.10 × 1.65 = 6.23. This means if you bet BDT 1,000 and all matches win, you'll receive BDT 6,230 (profit of BDT 5,230). But remember, to win an accumulator, all selections must be correct. If you lose even one out of three, you lose the entire bet.

Tips for accumulator betting:

• Start with small accumulators first (2-3 selections)
• Make realistic selections, not just your favorite team
• Select minimum odds of 1.40 or higher on each leg
• Avoid two selections from the same match (allowed in some cases)
• Get bonuses on 5+ leg accumulators at 1stgame - win them all and get an extra 10-50% bonus!

1stgame supports accumulators with up to 15 selections. If you want, you can use the "System Bet" option where you'll get partial winnings even if some selections lose.

Two-Factor Authentication (2FA) is the most powerful way to protect your 1stgame account from hackers and unauthorized access. When enabled, you won't be able to log in with just your password — you'll also need a one-time password (OTP) code sent to your mobile phone. This means that even if someone steals your password, they still can't log in without your phone. 1stgame encourages all members to enable 2FA.

Steps to set up 2FA:

1. Log in: Log in to your 1stgame account
2. Go to Settings: From the dashboard, click "My Account" or "Profile", then "Security Settings"
3. Enable 2FA: Click the "Enable Two-Factor Authentication" button
4. Select method: You can get 2FA in two ways:
   • SMS OTP: You'll receive the code via SMS to your registered mobile number
   • Authenticator App: Using Google Authenticator or Authy app (more secure)
5. Verify: You'll receive the first code via your selected method. Enter it to confirm
6. Save backup codes: The system will give you several backup codes. Save these (in case you lose your phone)

If using Authenticator App: Download Google Authenticator or Authy app (free), scan the QR code shown on 1stgame with the app, and submit the 6-digit code displayed in the app. Once set up, each time you log in you'll need the code generated by the app along with your password. This code changes every 30 seconds.

Important note: Keep backup codes in a safe place (notebook, password manager). If you lose your phone or the app gets deleted, these backup codes are the only way to log in. Otherwise you'll need to contact customer support and go through a complex identity verification process.

Yes, 1stgame has an excellent mobile app available on both Android and iOS platforms. The app supports all the features of the website and is often faster and smoother. You can bet from anywhere at any time, watch live matches, and get instant push notifications for important events, promotions, and your bet updates.

Android App Download (easiest method):

1. Go to 1stgame.best website in your Android phone's browser
2. You'll see a "Download App" button on the homepage - click it
3. The APK file will download (approx. 25-35 MB)
4. Once download is complete, tap the file to install
5. If you get an "Install blocked" message, go to Settings > Security > Unknown Sources and enable it
6. Once installation is complete, open the app and log in

iOS app download: Unfortunately, Bangladeshi betting apps are not available on the Apple App Store due to legal restrictions. However, you can visit the 1stgame.best website using Safari browser and "Add to Home Screen". This will create a shortcut that works almost like a native app. Alternatively, you can use the PWA (Progressive Web App) version which is very fast and gives an app-like experience.

Special app features:

• Loads 30% faster than the website
• Push notifications - updates on match starts, winning bets, promotions and more
• Offline access - app opens even with low internet
• One-tap login — biometric support (fingerprint, Face ID)
• Live streaming runs smoothly
• Data saving mode - lower internet usage

System requirements: Android 5.0 or higher, iOS 11.0 or higher, minimum 2 GB RAM. The app is only 30 MB so it won't take up much space on your phone. The app is completely free with no hidden charges. Regular updates are provided with new features and bug fixes.

Viewing your complete betting history and transaction records on 1stgame is extremely easy, and we maintain complete transparency. Every bet, every deposit, every withdrawal — detailed records of everything are stored in your account and accessible at any time.

To view betting history:

1. After logging in, click on your dashboard or profile icon
2. Select the "Bet History" or "Betting History" option
3. Here you'll see three categories: "Active Bets" (ongoing bets), "Settled Bets" (completed bets), and "Cancelled Bets"
4. For each bet you can see: date and time, event name, your selection, odds, stake (bet amount), status, and win/loss amount
5. You can filter by date, sports type, bet type (single/multiple), and status

To view transaction history:

1. Go to "My Account" > "Transaction History"
2. You'll see a list of all deposits and withdrawals, each showing:
   • Date and time
   • Transaction type (Deposit/Withdrawal)
   • Payment Methods (bKash, Nagad, etc.)
   • Amount
   • Status (Completed, Pending, Failed)
   • Transaction ID
3. You'll see bonus and promotion credits in a separate section

Download Statement: You can download detailed statements in PDF or Excel format for any period (daily, weekly, monthly, custom range). This is especially useful if you want to analyze your betting patterns or save for personal records. Click the "Export Statement" button, select the date range and download.

On mobile app: The same feature is available in the app. Go to the "History" section from the app menu and you'll see everything. All your records are completely secure and private - only you can access them.

Forgetting your password is a very common issue, and resetting it on 1stgame takes just 2 minutes. No need to worry — your account and balance will remain completely safe. Our password recovery system is simple and secure.

Steps to reset your password:

1. Go to login page: Go to the login page on 1stgame website or app
2. Click "Forgot Password?": You'll see a "Forgot password?" link below the login button, click it
3. Enter mobile number or email: Enter your registered mobile number or email address (the one you used to open your account)
4. Get verification code: You'll receive a 6-digit OTP code via SMS on your mobile (within 1-2 minutes), or a reset link in your email
5. Enter code: Enter the OTP code (valid for 10 minutes) or click the email link
6. Set new password: Create a strong new password (minimum 8 characters, mixing uppercase, lowercase, numbers and special symbols)
7. Confirm: Retype the new password to confirm and click the "Reset Password" button

If successful, you'll receive an instant confirmation message and can log in with your new password. For security, after password reset all your active sessions will automatically be logged out from other devices.

If you don't receive the OTP:

• Check that you've entered the correct mobile number
• Check your spam/junk folder (for email)
• Click the "Resend OTP" button (after 2 minutes)
• Check your network signal

If you still have issues: Contact customer support via live chat or WhatsApp. You'll be asked a few questions to verify your identity (such as full name, date of birth, last transaction, etc.) and then the support team will help you reset your password manually. The entire process may take 10-15 minutes.

Tips for the future: Save your password in a secure place (you can use a password manager app like LastPass or 1Password), or create a password that's easy to remember but hard to guess. Best practice is to enable 2FA — that way you'll have extra security even if you forget your password.