Terms and Conditions - 1stgame Terms of Use and Policies

1General Terms

1stgame is an online betting and gaming platform operated under international licensing and regulation. By using our platform, you confirm that you have read, understood and accepted these terms and conditions. These terms constitute a legally binding agreement between you and 1stgame.

1.1 Legal Acknowledgment

By using 1stgame, you acknowledge that:

• You are at least 18 years old and legally an adult according to the laws of your country
• Online betting is legally permitted in the country where you reside
• You are playing in your own name and with your own funds, not on behalf of a third party
• All information you provide is true, accurate and complete
• You will play responsibly and not bet beyond your means

1.2 Service Availability

1stgame strives to keep its services available at all times, but we cannot guarantee that the service will always be uninterrupted or error-free. Temporary disruptions may occur due to maintenance, upgrades, emergency repairs or technical issues. In such cases, 1stgame will not be liable for any losses.

2Account Registration and Usage

To open an account on 1stgame, you must provide accurate and complete information. Providing false information is a violation of the terms and may result in account suspension or termination.

2.1 Registration Requirements

• Age: You must be at least 18 years old. We reserve the right to verify and request proof.
• Identity: You must register in your own name. Using fake names or identities is prohibited.
• Contact Information: Provide a valid email address and phone number where we can contact you.
• One Account Policy: Only one account is permitted per person, household, address and IP address.
• Password Security: Keep your password confidential and never share it with anyone.

2.2 Account Verification (KYC)

To fully use your account and make withdrawals, you must complete the KYC (Know Your Customer) process. This may require:

• Copy of National ID Card, Passport or Driving License
• Proof of address (electricity bill, gas bill, etc.)
• Selfie photo with ID

2.3 Account Responsibility

You are fully responsible for everything that happens on your account. You must:

• You must keep your login credentials secure
• Any unauthorized use must be reported immediately
• Ensure that your device and internet connection are secure
• Avoid logging in from public computers or unsecured networks

3Betting Rules and Terms

When placing bets on 1stgame, you must follow certain rules. These rules ensure fair play and protect the rights of all players.

3.1 Bet Placement

• All bets must be placed before the sports event or game starts or during live play
• Once a bet is confirmed, it cannot be cancelled or changed (except in certain cases)
• You must have sufficient balance in your account to place a bet
• Each bet has minimum and maximum limits that vary by event and bet type

3.2 Bet Settlement

Bets are settled after official results are announced. 1stgame strives to settle bets as quickly as possible, usually within minutes of the event ending. However, complex bets or disputed results may take longer.

3.3 Errors and Disputes

If a clear error occurs (wrong odds, incorrect result, etc.), 1stgame reserves the right to void that bet and refund the stake. Our decision is final in case of disputes.

4Payment and Withdrawal Policy

1stgame provides fast and secure payment services. We support various payment methods such as bKash, Nagad, Rocket and bank transfer.

4.1 Deposit Policy

• Minimum deposit is typically BDT 500, but may vary depending on payment method
• Deposits are usually processed instantly, in some cases may take 5-10 minutes
• You may only use payment methods in your own name
• 1stgame does not charge any deposit fees

4.2 Withdrawal Policy

• Minimum withdrawal is BDT 1,000
• Withdrawals for verified accounts are typically processed within 3-5 minutes
• KYC must be completed for your first withdrawal
• Withdrawals will be processed to the same method used for deposit
• Maximum daily withdrawal limit is BDT 100,000 (higher for VIP members)

5Bonus and Promotion Terms

1stgame regularly offers various bonuses and promotions. Each bonus has its own terms and conditions that you must follow.

5.1 General Bonus Rules

• Bonuses can only be claimed once per person/household/IP address
• Wagering requirements must be met before withdrawing bonus
• Bonuses have a specific validity period and must be used within that time
• Bonus abuse will result in account suspension and bonus cancellation

5.2 Wagering Requirements

Wagering requirement means how much you need to bet before you can withdraw the bonus. For example, if you receive a BDT 1,000 bonus with 5x wagering, you must bet BDT 5,000 before withdrawing the bonus.

6Liability and Limitations

1stgame strives to provide the best service, but we will not be liable in certain circumstances:

• Loss due to internet connection issues or technical errors
• Delays due to third-party payment processors or banks
• Loss due to unauthorized account access (if it results from your negligence)
• Service suspension due to legal changes or government directives

7Intellectual Property Rights

All content, design, logos, trademarks, and software on the 1stgame website and app are the property of us or our licensors. You may not copy, modify, distribute, or use them for commercial purposes without our written permission.

8Account Suspension and Termination

1stgame reserves the right to suspend or terminate accounts at any time for any reason, especially if:

• Terms and conditions are violated
• False information has been provided
• Multiple accounts are created
• Evidence of fraud or deception is found
• Bonus abuse is detected