Last updated: 1 October 2026
Your privacy is our priority
At 1stgame, we take your personal information and privacy very seriously. This Privacy Policy explains how we collect, use, share, and protect your data. By using our services, you agree to this policy.
1What information we collect
1stgame collects various types of personal information from you when you use our platform. This information helps us provide and improve our services.
1.1 Registration and account information
- Personal identity: Name, date of birth, gender, nationality
- Contact information: Email address, phone number, home address
- Identity verification: National ID card, passport, driving license number and copies
- Login credentials: Username, password (encrypted), security questions
1.2 Financial and Payment Information
- Payment method details (bKash, Nagad, bank account number)
- Transaction history and payment records
- Deposit and withdrawal information
- Income and tax-related documents (as required)
1.3 Betting and Gaming Data
- Bet history and preferences
- Win-loss records
- Gameplay patterns and statistics
- Bonus and promotion usage
1.4 Technical and Device Information
- IP address and geolocation data
- Device type, operating system, browser version
- Log files, session data, and access times
- Cookie and tracking pixel data
1.5 Communication and Support Information
- Records of communication with customer support
- Chat logs, email correspondence, phone call recordings
- Feedback, reviews, and survey responses
256-bit SSL encryption
All your data is protected with bank-grade SSL encryption. No one can intercept your information.
GDPR compliant
We comply with international data protection laws and adhere to GDPR standards.
No Third-Party Sharing
Your data is never sold to third parties for marketing or advertising purposes.
Your data, your control
View, update, or delete your data anytime. Complete transparency and control.
2Purpose of Data Collection
1stgame collects your personal information only for legitimate and necessary purposes. We never collect unnecessary data.
2.1 Service provision and management
- Creating and managing your account
- Providing betting services and processing transactions
- Verifying your identity (KYC/AML compliance)
- Streamlining payment and withdrawal processes
2.2 Security and Fraud Prevention
- Detecting unauthorized access and fraud
- Preventing money laundering and other illegal activities
- Maintaining account security
- Monitoring suspicious activity
2.3 Customer Support and Service Improvement
- Resolving your questions and issues
- Understanding your feedback and experience
- Improving our services and platform
- Developing new features and products
2.4 Marketing and Communication
- Informing about promotions, bonuses, and offers (only with your consent)
- Sending important updates and notifications
- Providing personalized content and recommendations
2.5 Legal and Regulatory Obligations
- Compliance with legal requirements and regulatory guidance
- Cooperating with licensing authorities
- Complying with court orders and law enforcement requests
3Data use and processing
1stgame uses your data responsibly and transparently. We only use data for the purposes for which it was collected.
3.1 Basis for Data Processing
We process your data on the following legal bases:
- Contract fulfillment: To fulfill the terms of our agreement with you
- Consent: Where you have given explicit consent
- Legitimate interests: To operate and protect our business
- Legal obligations: Where required by law
3.2 Automated decision-making
1stgame uses automated systems in certain cases to make decisions such as fraud detection, bonus eligibility determination, etc. However, you can always request human review if you believe an automated decision is incorrect.
3.3 Data Retention
We retain your data only as long as necessary. Typically:
- All data retained while account is active
- 5–7 years after account closure in accordance with legal obligations
- Financial records for tax and audit purposes long-term
Important Information
1stgame never sells your personal information to third parties. We only share information with your consent or when legally required. Your privacy is our top priority.
4Information Sharing and Disclosure
1stgame may share your information in limited circumstances. We always ensure that third parties keep your data secure.
4.1 Service Providers
We work with trusted service providers who deliver services on our behalf:
- Payment processors (bKash, Nagad, banks)
- Hosting and cloud storage providers
- Customer support software
- Marketing and analytics tools
4.2 Legal requirements
We may disclose information if:
- Required by law
- A court order or subpoena exists
- Law enforcement agencies request it
- To protect our rights or property
4.3 Business Transfers
If 1stgame merges with or is acquired by another company, your data may be transferred to the new owner. In such cases, we will notify you in advance.
5Data protection and security
1stgame implements industry-leading security measures to protect your data. We use:
256-bit SSL encryption
Secure servers
Two-factor authentication
Firewall protection
5.1 Technical Security Measures
- End-to-end encryption on all data transmissions
- Regular security audits and penetration testing
- Anti-virus and malware protection
- Backup and disaster recovery systems
5.2 Organizational Security Measures
- Regular security training for employees
- Strict access control and authorization
- Data handling and processing policy
- Incident response plan
Your Responsibilities
While we provide the highest level of security, it is your responsibility to keep your password confidential and not share it with anyone. If you notice any suspicious activity, notify us immediately.
6Cookies and Tracking Technologies
1stgame uses cookies and similar tracking technologies to enhance your experience and personalize our services.
6.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and settings.
6.2 Cookies We Use
- Essential Cookies: Essential for site functionality
- Performance Cookies: Monitors site performance
- Functionality cookies: Remembers your preferences
- Targeting cookies: Displays relevant content
6.3 Managing cookies
You can control and delete cookies from your browser settings. However, note that blocking cookies may prevent some features from working properly.
7Your rights and control
1stgame gives you complete control over your personal information. You have the following rights:
7.1 Access and Portability
- Request a copy of all your personal data
- Receive your data in a structured, commonly used format
- Transfer your data to another service
7.2 Amendments and Updates
- Update your information anytime
- Correct incorrect or incomplete information
- Modify your profile and settings
7.3 Deletion and Restrictions
- Request deletion of your data ("Right to be forgotten")
- Limit or suspend data processing
- Object to data use for specific purposes
7.4 Marketing and Communication
- Opt out of marketing emails and SMS
- Customize notification preferences
- Withdraw consent at any time
How to exercise your rights
To exercise your privacy rights, contact our support team at support@1stgame.best or message us via live chat. We will process your request within 30 days.
8Children's Privacy
1stgame strictly does not collect data from anyone under 18 years old. Our services are for adults only. If we learn that data from a minor has been collected by mistake, we will delete it immediately.
9Policy Changes
1stgame may update this Privacy Policy from time to time in accordance with new laws, technology, or business needs. If there are significant changes, we will notify you via email or website notice. The effective date of the new policy will be stated at the top.
9.1 Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact us:
- Email: support@1stgame.best
- Live Chat: Available 24/7 on website or app
- Phone: Customer Service Hotline